This position involves analyzing user information requirements, creating technical documentation, and maintaining policies and procedures for Molina Healthcare. The role includes writing and revising technical information about company products, creating training manuals, documenting business processes, and ensuring consistency with company standards. The position requires 1-3 years of experience with an Associate degree, though a Bachelor's degree and 3-5 years of experience is preferred.
JOB DESCRIPTION
Job Summary
Analyses user information requirements including understanding the user experience in relation to company products. Defines strategy for effective communication. May provide feedback and suggestions to product development. Employs company brand standards and creates standards applicable to technical documentation. Writes and revises technical information about company products, such as operational, maintenance, or repair manuals. Duties include gathering and organizing technical information, preparing text and tools, and coordinating layout for print or electronic publication.
KNOWLEDGE/SKILLS/ABILITIES
- Creates and maintains policies and procedures, training manuals, processing guides, job aids, reference tools, etc.
- Reviews documents and written external communication for format, consistency, and compliance with existing procedures.
- Creates and revises flowcharts to document existing processes and model workflows.
- Documents business processes for a variety of functional areas.
- Converts existing material into standard Molina format.
JOB QUALIFICATIONS
Required Education
Associate degree or equivalent combination of education and experience
Required Experience
1-3 years
Preferred Education
Bachelor's Degree or equivalent combination of education and experience
Preferred Experience
3-5 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $106,214 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
