A clinical assistant position at Nemours in the Orthotics & Prosthetics department focusing on administrative and limited clinical duties. The role involves coordinating patient scheduling, care messaging, authorizations, and providing clinical office support. The position serves as a liaison between patients, providers, and care team members, requiring excellent customer service skills and healthcare experience.
Nemours is seeking a Clinical Assistant-Orthotics & Prosthetics for our Jacksonville FL location.
This is a limited clinical, administrative role.
The Clinical Assistant is an important liaison between the patient/family, provider, and other care team members in the department. The clinical assistant will coordinate patient scheduling, care messaging, authorizations, and other clinical office support. Acts as a resource and cross covers if needed, specially working together with other staff in the Orthotics & Prosthetics department.
Essential Functions:
- Deliver excellent customer service to the patients/families and other care providers. Focusing on family centered care.
- Act as a liaison between O&P services and other clinical divisions.
- Keep parents, patients, and associates informed of care plan & schedule of services
- Scheduling of patients through phone conversations, app messages and email.
- Routinely check the TEs in Epic and route/respond messages appropriately. Will utilize critical thinking to make decisions that best satisfies the patient and accomplishes agreed upon goals.
- Track and keep updated with divisional huddles.
- Transports materials/products for patient care throughout the facility.
Job requirements:
High School Diploma
Experience in Healthcare and customer service
BLS certification from American Heart Association within three months of employment and continue to maintain as required.
3 to 6 months of job related experience required.
Custom Service/Patient care experience preferred.
Location: Jacksonville, FL, United States
