Nemours is seeking a Patient Access Specialist to handle patient registration, check-in/check-out functions, and provide exceptional customer service. The role involves updating demographics, verifying insurance, collecting payments, scheduling appointments, and maintaining accurate documentation. The position requires managing various work queues and attending daily huddles.
Nemours is seeking a Patient Access Specialist. The position is responsible for: Greeting patient in accordance with Nemours Standards of Behaviors. Perform registration and check-in or check-out function(s) and update demographics, insurance verification, PCP authorization/referral information when required at each encounter and make confirmation call as needed. Work various work ques, collect copays/balances at time of service, attend daily huddles, other duties assigned by supervisor or manager, and provide exceptional customer service to our patients/families.
Essential Functions
- Documentation: Ensure all annual mandatory forms are complete, accurate, updated and on file in accordance with NCSC policies.
- Financial: Collect all copays, coinsurance and self-pay amount due for services rendered. Adhere to end of ay business processing standard by verifying that cash analysis and receipts balance.
- Scheduling: Schedule follow up appointments as instructed via the appointment disposition.
- Work ques: Process encounters via the registration and check-out work que daily.
- Attend daily huddles.
- Appointment confirmation and reschedules.
- All other duties as assigned by supervisor or manager.
Qualifications
- High School Diploma required
- Customer Service Experience
- 1 year Medical Office experience
Location: Pensacola, FL, United States
